Delivery & Returns Policy
Delivery Information
We aim to dispatch all orders within 2 working days. Delivery times vary depending on your location and selected shipping method.
UK Mainland Delivery Options:
- Standard Delivery (3-5 working days) – Free on orders over £50
- Express Delivery (1-2 working days) – £5.99
International Delivery:
- European Delivery (5-7 working days) – From £9.99
- Worldwide Delivery (7-14 working days) – From £14.99
Customs and import duties may apply for international orders and are the customer’s responsibility.
Order Tracking:
You will receive a tracking number via email once your order is dispatched. Please allow 24 hours for tracking information to update.
Returns Policy
We offer a 30-day returns policy from the date of delivery. Items must be:
- In original, unworn condition
- With all original packaging and tags
- Accompanied by proof of purchase
Return Process:
- Contact our customer service team to initiate a return
- Package items securely in original packaging
- Include the completed returns form
- Send using a tracked delivery service
Refund Processing:
- Refunds are issued to the original payment method
- Please allow 5-7 working days for processing after we receive your return
- Original delivery charges are non-refundable
Exchanges:
We currently offer refunds only. To exchange an item, please return the original purchase and place a new order.
Faulty Items:
If you receive a faulty item, please contact us within 14 days of delivery. We will cover return shipping costs for faulty items.
Important Notes:
- We cannot accept returns on made-to-order or customized items
- Footwear must be tried on clean, dry surfaces only
- We reserve the right to refuse returns that don’t meet our policy requirements
Need Help?
For any delivery or returns queries, please visit our Help Center for assistance.
Policy Updates:
We may occasionally update this policy. The current version will always be available on our website.